Privacy Policy

Account Information: Name, email address, phone number, password, and profile photo when you create an account.

Identity Verification: Government-issued photo ID (driver’s licence or passport), front and back, for Tasker verification purposes.

Background Check Data: With your consent, we collect information necessary to conduct criminal record and identity verification through our third-party provider, Certn.

Payment Information: Billing details processed securely by Stripe. We do not store your full credit card number on our servers.

Location Data: Service area preferences, address information, and approximate location for matching you with nearby jobs or service providers.

Device & Usage Data: Browser type, IP address, pages viewed, referring URLs, and interaction patterns collected automatically when you use our platform.

Communications: Messages, support requests, and correspondence exchanged through our platform.

We use your personal information for the following purposes:

• Creating and managing your account
• Matching customers with qualified Taskers based on location, availability, and service type
• Processing payments and facilitating payouts to Taskers
• Conducting identity verification and background checks for Tasker safety
• Communicating with you about bookings, account updates, and platform changes
• Improving our platform, analyzing usage trends, and developing new features
• Preventing fraud, enforcing our Terms of Service, and ensuring platform safety
• Complying with legal obligations and responding to lawful requests

We share your information with trusted third-party service providers who assist us in operating our platform:

These providers are contractually bound to protect your information and may only use it to perform services on our behalf. We do not sell your personal information to third parties.

We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:

• Account data is retained for the duration of your account and 30 days after deletion request
• Government ID documents are retained only until identity verification is complete, then securely deleted
• Payment records are retained for 7 years as required by Canadian tax law
• Background check results are retained for the duration of your active Tasker status
• Usage and analytics data is retained in anonymized form for up to 24 months

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with session management via Supabase
• Role-based access controls limiting who can view personal data
• Regular security reviews and monitoring for unauthorized access
• PCI-DSS compliant payment processing through Stripe

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Under PIPEDA and applicable provincial legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection or use of your information (subject to legal or contractual restrictions)
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at care@taskly.ca. We will respond to your request within 30 days.

We use essential cookies to maintain your session and preferences. We may also use analytics tools to understand how our platform is used. You can manage cookie preferences through your browser settings.

We do not use cookies for targeted advertising. Any analytics data collected is anonymized and used solely for improving the platform experience.

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user is under 18, we will promptly delete their account and associated data.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting a notice on our platform or sending an email to your registered address. Continued use of the platform after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: