Terms of Service

By creating an account, accessing, or using the Taskly platform in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the platform.

You must be at least 18 years of age to use Taskly. By using our platform, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this agreement.

Taskly operates as an online marketplace that connects customers seeking home services with independent professionals (“Taskers”) who provide those services.

We do not guarantee the quality, timing, legality, or safety of services offered by Taskers. Customers engage Taskers at their own discretion and risk.

To use certain features of the platform, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials and not share them with third parties
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for an extended period.

To become a Tasker on the Taskly platform, you must complete our verification process, which includes:

• Submitting a valid government-issued photo ID (driver's licence or passport)
• Providing consent for a criminal record and identity background check conducted by Certn
• Paying a one-time, non-refundable background check fee of $35 CAD (plus applicable taxes)
• Completing the required onboarding training modules

The $35 background check fee covers the cost of the Certn criminal record and identity verification. This fee is non-refundable regardless of the outcome of the background check or your decision to continue using the platform.

Taskly reserves the right to reject any Tasker application at its sole discretion based on the results of the verification process.

Taskers who successfully complete the verification process, including the background check, receive a Blue Check badge on their profile. This badge indicates that:

• The Tasker's identity has been verified against a government-issued ID
• A criminal background check has been completed and cleared through Certn
• The Tasker has completed all required onboarding steps

Blue Check Taskers may receive priority in job matching and visibility on the platform. Taskly reserves the right to revoke the Blue Check badge if a Tasker violates these Terms, receives consistently poor reviews, or if new information comes to light that would have affected the initial verification.

Payment Processing: All payments are processed securely through Stripe. By using our payment services, you also agree to Stripe’s terms of service.

Customer Payments: Customers are charged for services booked through the platform. Pricing is displayed before booking confirmation.

Tasker Payouts: Taskers receive payouts for completed jobs within 24 hours via direct deposit. Taskly deducts a platform service fee from each transaction.

Taxes: Taskers are responsible for reporting and paying all applicable taxes on income earned through the platform. Taskly does not withhold taxes on behalf of Taskers. Customers may be charged applicable sales taxes (HST) on services.

Customer Cancellations: Customers may cancel a booking free of charge up to 24 hours before the scheduled service. Cancellations made within 24 hours may be subject to a cancellation fee.

Tasker Cancellations: Taskers who repeatedly cancel accepted jobs may have their accounts suspended or their Blue Check badge revoked.

Refunds: Refund eligibility is determined on a case-by-case basis. If a service was not performed as described, customers may request a refund or re-service within 48 hours of job completion.

Background Check Fee: The $35 background check fee is non-refundable under all circumstances.

Taskly currently operates within the Greater Toronto Area (GTA), Ontario, Canada. This includes Toronto, North York, Scarborough, Etobicoke, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Oakville, Burlington, and surrounding municipalities.

We may expand our service area over time. Services booked outside our active service area are not supported and may be cancelled.

You agree not to:

• Arrange payments outside the Taskly platform to circumvent service fees
• Provide false, misleading, or fraudulent information
• Harass, threaten, or discriminate against other users
• Use the platform for any unlawful purpose
• Attempt to reverse-engineer, copy, or interfere with the platform's functionality
• Create multiple accounts or impersonate another person
• Post fake reviews or manipulate the rating system
• Solicit Taskers or customers for competing services through the platform

Violation of these rules may result in immediate account suspension or termination.

To the maximum extent permitted by law, Taskly and its officers, directors, employees, and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• The quality, safety, or legality of services provided by Taskers
• Any disputes between customers and Taskers
• Loss or damage to property during service delivery
• Any unauthorized access to or alteration of your data

Our total aggregate liability for any claims arising from or related to these Terms or the platform shall not exceed the total fees paid by you to Taskly in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless Taskly Technologies Inc. and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of the platform, your violation of these Terms, or your violation of any third-party rights.

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Any disputes arising from or related to these Terms or the platform shall be resolved through the following process:

• 1.Contact us at care@taskly.ca to attempt informal resolution
• 2.If unresolved within 30 days, either party may pursue mediation
• 3.If mediation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Ontario, Canada

We may suspend or terminate your account at any time, with or without cause, and with or without notice. Grounds for termination include but are not limited to violation of these Terms, fraudulent activity, extended inactivity, or failure to pass verification requirements.

Upon termination, your right to use the platform ceases immediately. Provisions that by their nature should survive termination (including limitation of liability, indemnification, and dispute resolution) shall remain in effect.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the platform at least 14 days before taking effect. Your continued use of the platform after the effective date constitutes acceptance of the updated Terms.

If you do not agree with the modified Terms, you may close your account before the changes take effect.

For questions or concerns about these Terms of Service, please contact us: